ometoto Platform Privacy Notice

This page describes what we collect when you use ometoto and how we keep that data protected. We at ometoto take your privacy seriously. When you open an account, deposit funds, or place a bet on our platform, you share personal information with us. We explain here what we do with it, who we share it with, and what rights you have.

Our privacy practices comply with applicable data protection law in the jurisdictions where we operate. We process your data only for purposes you have agreed to—account management, payment processing, fraud prevention, and customer support. We do not sell your personal information to third parties for marketing.

If you have questions about how we handle your data, our support team in English and Bahasa Indonesia can help during business hours. You can also contact us directly using the channels listed at the end of this notice.

What we collect on ometoto

We collect information in three categories. First, identity data: your full name, date of birth, national ID number or passport details, and proof of address. We require this when you open an account on ometoto to verify your identity and comply with anti-money-laundering rules. Second, contact data: your email address and phone number. We use these to send account notifications, reset passwords, and reach you if we need to verify your account. Third, transaction data: your deposit and withdrawal history, payment method details (such as your DANA, e-wallet, mobile banking, or local payment account identifier), and betting activity. We keep this to process payments, detect fraud, and resolve disputes.

We also collect device and usage data automatically. When you access ometoto via browser or mobile app, we log your IP address, device type, operating system, and the pages you visit. We use cookies and similar tracking tools to remember your login session and preferences. This helps us improve our platform and detect suspicious activity.

We do not collect biometric data, health information, or any special category of personal data unless you voluntarily provide it to our support team during account recovery or dispute resolution.

How we use your data

Our primary use of your data is to operate ometoto and deliver the services you have requested. We verify your identity to open your account, process your deposits and withdrawals, calculate bonuses and cashback, and settle your bets. We also use your data to communicate with you—sending account statements, bonus notifications, and updates about Liga 1, Piala AFF, and other sports events we cover.

We use your data for fraud prevention and security. We analyze transaction patterns to detect unusual activity, such as multiple failed login attempts or deposits from new payment methods. If we suspect fraud, we may freeze your account temporarily and ask you to verify your identity. We also use your data to comply with legal obligations, such as reporting to tax authorities or responding to law enforcement requests.

We do not use your data for automated decision-making or profiling that could have a legal effect on you. If we deny your withdrawal request, we will explain the reason and give you a chance to respond.

Third parties and data sharing

We share your data with third-party service providers who help us run ometoto. These include payment processors (who handle online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers), identity verification vendors, and cloud hosting providers. Our servers may sit outside your jurisdiction; we ensure all processors sign data protection agreements that meet our standards.

We may disclose your data if required by law—for example, if a court orders us to provide information or if we suspect money laundering. We do not share your data with marketing partners or data brokers. We do not sell your information.

If you access ometoto from Jakarta, Surabaya, Bandung, Medan, or Semarang, your data may be processed by our regional support teams. All staff sign confidentiality agreements.

Your rights on ometoto

You have the right to access your personal data. You can request a copy of all information we hold about you by contacting our support team. You also have the right to correct inaccurate data—for example, if your address has changed, you can update it in your account settings or ask us to do so.

You have the right to request deletion of your data in certain circumstances. If you close your account and have no outstanding disputes or legal obligations, we will delete your personal information within a reasonable timeframe, except where we are required by law to retain it. You can also object to certain uses of your data, such as marketing emails; we will stop sending these within five business days of your request.

To exercise any of these rights, contact our support team in English or Bahasa Indonesia. We will respond within ten business days.

Cookies and tracking

We use cookies to keep you logged into ometoto and to remember your preferences. Essential cookies are necessary for the platform to function; we set these automatically when you visit. Optional cookies help us understand how you use ometoto—for example, which games you play most often or which payment methods you prefer. You can disable optional cookies in your browser settings, but this may affect your experience on our platform.

We do not use cookies to track you across other websites. Our cookies are set only on ometoto.bet and are not shared with third parties for advertising purposes.

Contact and complaints

If you have questions about this privacy notice or how we handle your data, contact our support team. We offer assistance in English and Bahasa Indonesia during standard business hours. You can also submit a data subject request in writing, and we will acknowledge it within five business days.

If you believe we have violated your privacy rights, you have the right to lodge a complaint with your local data protection authority. We encourage you to contact us first so we can address your concern directly.

Our services are available only where local law permits. We do not knowingly collect data from users under the age of legal majority in their jurisdiction. If we become aware that we have collected data from a minor, we will delete it immediately and close the associated account.